privacy policy

Privacy Policy

We understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of all our clients and everyone who visits our website at www.samanthiaclarke.com (our “site”) and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

This Policy applies to our use of any and all data collected by us in the provision of our services. Please read this Privacy Policy carefully and ensure that you understand it. It is important that you read this Policy together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

Your acceptance of our Privacy Policy is deemed to occur upon your first use of our site and you will be required to read and accept this Privacy Policy when you engage our services.

Who We Are

Our site is owned and operated by Clarke’s Sword Limited, a UK Limited company registered in England under company number 08117315 and whose registered and main trading address is at Unit 52608, PO Box 6945, London, W1A 6US, United Kingdom (“we/us/our”).

What Does This Policy Cover?

Personal data, or personal information, means any information about a living individual from which that person can be identified. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 or when it comes into force EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”). It does not include data where the identity has been removed (anonymous data).

This Privacy Policy does not extend to any third parties or other websites that are linked to from our site. We have no control over how your data is collected, stored or used by other websites and service providers we strongly advise you to check their privacy policies before providing any data to them

What Data Do We Collect?

Some data will be collected automatically by us and our site, other data will only be collected if you voluntarily submit it and consent to us using it for the purposes set out in section 4, for example, when ordering our services. Depending upon the context, we may collect some or all of the following data:

  •   identity data, including your name, business/company name, job title and profession, data of birth, gender, password and country/location;
  • contact data, such as email addresses, physical addresses, telephone numbers and billing addresses;
  • financial information such as bank account and payment card details;
  • transaction data, including details about payments to and from you and other details of services you have purchased from us;
  • any other information you enter into forms or questionnaires, including information you provide us with when ordering or making use of our services;
  • information you voluntarily provide us with in any correspondence you send us and during any phone calls we have with you (and please note that such calls are recorded as standard practice);
  • technical information about your computer (e.g. your IP address, web browser type and version, operating system and platform and other technology on the devices you use to access this website etc.) and details of your visits to our site and the resources you use;
  • profile data, including purchases or orders made by you, your interests, preferences, feedback and survey responses;
  • usage data, including information about how you use our website and services; and
  • marketing and communications data, including your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, political opinions, trade union membership, information about your health and genetic and biometric data).

You must respect the privacy of others and it is your responsibility to obtain the prior permission of any third parties in advance where you disclose their personal details to us.

How Do We Use Your Data?

personal data is stored securely in accordance with the GDPR. For more details on security see section 5, below.

We use your data to provide the best possible service to you. This includes:

  •  providing and managing your access to our site;
  • personalising and tailoring your experience on our site;
  • supplying our services to you;
  • personalising and tailoring our services for you;
  •  responding to communications from you;
  •  supplying you with email newsletters, alerts etc. that you have subscribed to (you may unsubscribe or opt-out at any time by checking the unsubscribe options in those communications);
  • market research; and
  • analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience.

In some cases, the collection of data may be a statutory or contractual requirement, and we will be limited in the services we can provide you without your consent for us to be able to use such data.

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email or text message with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

  •  you have given consent to the processing of your personal data for one or more specific purposes;
  •  processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
  •  processing is necessary for compliance with a legal obligation to which we are subject;
  •  processing is necessary to protect the vital interests of you or of another natural person;
  •  processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
  •  processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

How and Where Do We Store Your Data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Some or all of your data may be stored outside of the European Economic Area (the “EEA”). (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our Site and submitting information to us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998 / GDPR (as applicable).

Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our site. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet.

Do We Share Your Data?

We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law. We currently contract with: PayPal Holdings, Inc.

We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

In certain circumstances we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.

 What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by us.

How Can You Control Your Data?

When you submit information to us, you may be given options to restrict our use of your data. We aim to give you strong controls on our use of your data (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).

Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given it

You may access certain areas of our site without providing any data at all.

You may restrict your internet browser’s use of cookies. For more information, see section 11.

You may withdraw your consent for us to use your personal data as set out in section in 4 at any time by contacting us using the details set out in section 12, and we will delete your data from our systems. However, you acknowledge this may limit our ability to provide the best possible services to you

GDPR Rights and How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details using the contact details below in section 12.

Under the GDPR, you have:

  •  the right to be informed about our collection and use of your personal data;
  •  the right to request access to, deletion of or correction of, your personal data held by us;
  • the right to complain to a supervisory authority;
  •  be informed of what data processing is taking place;
  •  the right to restrict (i.e. prevent) the processing of your personal data;
  •  the right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
  •  the righto to object to us using your personal data for particular purposes;
  •  rights with respect to automated decision-making and profiling.

To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please contact us using the details set out in section 12 below. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 12 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

What Cookies Do We Use and What For?

Cookies are small text files placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site. Our site may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our site and to provide and improve our services. We have carefully chosen these cookies and have taken steps to ensure that your privacy is protected and respected at all times.

By using our site you may also receive certain third party cookies on your computer or device. Third party cookies are those placed by websites, services, and/or parties other than us. We use third party cookies on our site for analytics services. These cookies are not integral to the functioning of our site.

All cookies used by and on our site are used in accordance with current English and EU cookie law.

Before cookies are placed on your computer or device, you will be shown a pop-up message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of our site may not function fully or as intended.

Our site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our site. This, in turn, enables us to improve our site and the services offered through it. You do not have to allow us to use these cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.

You can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete cookies at any time however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 Contacting Us

If you have any questions about our site or this Privacy Policy, please contact us by email at  sam@samanthiaclarke.com, by telephone on 07488 312 869, or by post at Unit 52608, PO Box 6945, London, W1A 6US. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 10, above).

Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.